This agreement represents the complete agreement and understanding between Star Online Limited and Customer and supersedes any other written or oral agreement. Upon notice published on-line via starol.co.uk, Star Online Limited may modify these terms and conditions, augment them, and/or modify the prices, as well as discontinue or change services offered.

1. Star Online Limited makes absolutely no warranties whatsoever, expressed or implied, for the service it is providing beyond that outlined in the NETWORK UPTIME guarantee (below). Star Online Limited also disclaims any warranty of merchantability or fitness for a particular purpose. Star Online Limited shall not be liable to Customer or any of its customers for any claims or damages which may be suffered by Customer or its customers, including, but not limited to, losses or damages of any and every nature, resulting from the loss of data, inability to access the Internet, or inability to transmit or receive information, caused by, or resulting from, delays, non deliveries, or service interruptions whether or not caused by the fault or negligence of Star Online Limited. In case of a domain name registration dispute, the liability of Star Online Limited will be capped at the retail value of the domain name registration in any and every case.

2. This service may be used only for lawful purposes. Transmission of any material in violation of any foreign, municipal, state, county or federal statute or regulation is prohibited. This includes, but is not limited to: copyrighted material, material legally judged to be threatening or obscene, or material protected by trade secret. Star Online Limited may, at its sole discretion, immediately discontinue such service to Customer, without any liability other than for the refund of remaining whole month hosting fees. Customer must notify Star Online Limited in writing to cancel service. Fees for set-up or our design\development service are not refundable. Client agrees to indemnify and hold harmless Star Online Limited from and against any and all claims, actions, causes of actions, administrative or government action, losses or damages (including legal fees and expenses) arising from the usage by Customer.

3. The use of any data or information received by Customer or its clients from the utilization of the service to be provided by Star Online Limited is at Customer and its client´s sole and absolute risk. Star Online Limited specifically disclaims and denies any responsibility for the completeness, accuracy or quality of information obtained through the services to be provided hereby.

4. Customer shall ensure that its use of Star Online Limited network services shall not disrupt Star Online Limited, its associated networks or equipment forming part of the systems. Customer shall not transmit any communication where the meaning of the message, or its transmission or distribution, would violate any applicable law and regulation or would likely be offensive to the recipient thereof. No message may be mass distributed, "broadcast", or otherwise sent on an intrusive basis to any Star Online Limited user or to any directly or indirectly attached network. Use of Star Online Limited connection in a manner that is disruptive, damaging, unlawful, offensive, or intrusive as determined by Star Online Limited shall be considered a breach of this Policy and may result in cancellation of service.

5. Customer has no authority, apparent or otherwise, to contract for, or on behalf of Star Online Limited, or in any other way legally bind Star Online Limited in any fashion, nor shall Customer be authorized to make any representations about Star Online Limited or its services other than to reiterate to its clients Star Online Limited responsibilities as outlined in this agreement.

6. Star Online Limited reserves the right to make changes to the above terms and conditions of this agreement upon thirty (30) days written notice to Customer, advising of the change and the effective date thereof. Changes in monthly service fees shall become effective only at the end of any period for which Customer has prepaid for the respective period. Utilization of the service by Customer and/or its clients following the effective date of such change shall constitute acceptance by Customer of such change(s) in terms.

NETWORK UPTIME

Star Online Limited guarantees that the network will be available 99.9% of the time in a given month, excluding scheduled maintenance. We will refund the customer 5% of the monthly (yearly payments divided by 12) fee per additional 30 minutes downtime (up to a maximum of 100% of one hosting month's fee). Network uptime includes functioning of all network infrastructure including routers, switches and cabling. Network downtime exists when a particular customer is unable to transmit data to and receive data from our ISP's data centre and our ISP records such failure in there monitoring system. A claim against the Network downtime guarantee must be accompanied by two "trace routes", each trace route must use a different ISP.

30 DAY MONEY BACK GUARANTEE (new accounts only)

With all of our hosting packages you are given an unconditional 30 day money back guarantee. You can cancel your account for any reason within 30 days of activation and we will give you a full refund minus a £15 (GBP) administration fee and any additional handling fees. Our guarantee does not apply to any additional services including but not limited to domain name registration, additional disk space, or additional data transfer and our design and development service. Please note, no refunds will be available after 30 days.

CANCELLATIONS

We are sorry but we can not accept cancellations made over the telephone or through e-mail (Businesses must use headed paper when cancelling). Accounts that are cancelled by us due to a breach in our terms and conditions will not qualify for our any refunds. Cancellations must be received in writing either through fax or postal mail (head office). We will then send you confirmation once we receive your cancellation.

14 days notice must be made for Cancellation of any services

WEB DESIGN/DEVELOPMENT

Every Web site/Web page we develop is tested with at least two versions of Microsoft Internet Explorer, Netscape and Opera (windows platform) depending on your requirements we can not guarantee that they will look or function the same when view on different browsers and/or versions and platforms.

You agree that if you request our services for design and development that you agree to select one design from a maximum of 3 possible design templates reflecting your specification and theme. If you require further design templates these will be charged at an additional cost.

BILLING

If you have taken out our PCS (Personal Care Service) we will invoice or debit your account every calander month on the date of purchase or on the last day of the month where appropriate.  If you have been invoiced you agree to settle the invoice within 14 days net from the date of invoice. We accept payments made by cheque, however the hosting/work may not be started until clearance, unless prior arrangements are made with us. Any declined payments will automatically mean suspension of the hosting or work. If such payment is not received within fourteen working days of the declined payment we will discontinue any hosting/work and forward an invoice to you inclusive of work already carried out, plus an administration charge of £25 (GBP). All cheque(s) must be made payable to 'Star Online Limited'. Payments made through your credit/debit card must be authorised by the bank for any hosting or services are provided. You acknowledge that once you have commissioned any work for web design/development and you wish to cancel this work, you will be liable to pay the full amount of monies owed.

PAYMENTS

The Customer will ensure that all payments are received by us on or before the due date.

LATE PAYMENTS

We reserves the right to suspend services without notice should the customer fail to make the due payment by or on the due date. A reinstatement of services will cost £20.00 for each service reinstated.

RENEWAL OF SERVICES

We will inform you at least 21 days prior to your services expiring, if you do not reply we will continue to deliver your services for an additional period.

Cancellations of services after a renewal date will be charged £40 per service plus any additional cost relating to usage and domain name registrations.

PRICES

FURTHER CONDITIONS

If any provision of these conditions is held to be unenforceable, it will not affect the validity and enforceability of the remaining provisions. Acceptance of these conditions shall be deemed to be a contract made in England and therefore subject to the laws of England and Wales and the jurisdiction of the English courts.

GENERAL INFORMATION

The Internet is a voluntary association of users interested in and willing to exchange information and data with other Internet users. At present there is no oversight group providing governance over the principles, policies or procedures for use of the Internet or the information and data accessed via the Internet.

In order to facilitate their contractual relationship the Customer and Star Online Limited wish to define a working protocol of principles and policies and establish operating guidelines and acceptable standards of use of the Internet.

To this end the parties agree as follows:

Principles Governing Acceptable use of the Internet by the Customer

Responsibility and Respect - The Internet is a network intended for use by mature, adult users. The Customer recognizes this principle and undertakes at all times to act with respect, courtesy and responsibility, giving due regard to the interests and rights of other Internet user groups. This general guideline carries with it the following specific responsibilities:

a) Knowledge of the Internet - The Customer agrees to obtain a basic knowledge of the Internet and its operating principles and procedures.

b) Improper Uses - Zero tolerance policy in effect. UCE Abusers will be suspended without warning pending review. The Customer will avoid violation of certain generally accepted guidelines on Internet usage such as restrictions on mass mailings, mass advertisements, pirating or copying of software, mail bombing or other methods of attempting to deny service or access to other users, and attempts to violate security.

c) Compliance with Laws - The Customer will ensure that its use of the Internet complies with all applicable federal, state and local law and regulation, including but not limited to those principles of law which protect against compromise of copyrights, trade secrets, proprietary information and other intellectual property rights, libel or defamation of character, invasion of privacy, tortuous interference, and export of technical or military data to prohibited countries.

d) Validation of Information - The Customer is responsible for validating the integrity of the information and data it receives or transmits over the Internet.

e) Security - The Customer is required to protect the security of its Internet account and usage. The Customer(s) password will be treated as private and confidential and not disclosed to or shared with any third parties.

f) Discretion and Judgment - The Customer is expected to use discretion in the treatment and handling of Internet information and data and to take particular care to insure that adult information is not transmitted to juvenile users of the Internet.

g) Pornography - Due to legal and social issues, we reserve the right not accept any new customers who publish pornographic images. If an existing customer publishes pornographic images, Star Online Limited may issue a warning and/or suspend your account.

End.